Warranty/Return Policies

Warranty and Return Policy

 

Ergonomic Design Inc. Product Warranty is offered on material and workmanship on all products in the catalog.  This warranty is applicable to the original purchaser and is not transferable.  Ergonomic Design, Inc. warrants that at the time of acceptance, the product will be in excellent working order and free from defects in material and workmanship.  Ergonomic Design warrants to the original purchaser that the products it manufactures are free from defects in design, material and workmanship. With prompt written notice, Ergonomic Design will repair or replace, free of charge, any product, part or component which fails under normal use as a result of such defect.

 

2 Year:                                    WristSaver® WristRests and Pads, Legacy Collection Platforms, Document Holders, Lumbar Supports and Monitor Accessories

 

5 Year:                                    Height Adjustable Workstations, Thinline Keyboard Platforms, Adjustable Arm Mechanisms, Document Holders, and Mouse Bridges

 

Limited Lifetime:                    Corner Units and CPU Holders

 

Ergonomic Design’s obligation under this warranty is limited to replacing or repairing any product or part that it determines to be defective after inspection by its authorized representative, following receipt of written notice of the defect from purchaser within the warranty period. This warranty shall apply to the original purchaser only, is non-transferable, and is not applicable outside the United States, Canada, and Mexico.

This warranty is based on normal installation and use of the product in an 8-hour shift. This warranty does not apply to:

 

·       Damage in shipment caused by a carrier

·       Defects caused by improper installation

·       Products subject to improper use and conditions

·       Customer modifications to the product

·       Normal wear and tear

·       COM or third party materials applied to the products

·       Fluorescent lamp tubes

·       Any product that has been modified, altered, tampered with or repaired
by any person other than an authorized representative of Ergonomic Design.

Labor charges and/or damage incurred in the installation, repair, or replacement of any products are excluded.

THE WARRANTY SET FORTH ABOVE IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. IN NO EVENT SHALL ERGONOMIC DESIGN BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED.

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